TERMS AND CONDITIONS OF THE BOEVA.EU ONLINE STORE

§ 1. General Provisions

1. The online store available at www.boeva.eu is operated by:
   

Anna Borowiak – Papierówka
, 19
Główna St., 64-030 Stare Bojanowo
, Poland

Tax ID (NIP): 6972251690
Business Registration Number (REGON): 302370341

Email address: kontakt@boeva.eu

hereinafter referred to as the “Seller.”

2. These Terms and Conditions set forth the rules for using the online store, placing orders, entering into sales contracts, deliveries, payments, complaints, and contract termination.
   
3. These Terms and Conditions apply to both Consumers and Business Customers using the Store.
   
4. In matters not covered by these Terms and Conditions, the provisions of Polish law shall apply, in particular:
   

• the Civil Code,
  
• the Act of May 30, 2014, on Consumer Rights,
  
• the Act of July 18, 2002, on the Provision of Electronic Services,
  
• Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
  

5. All prices displayed in the store are given in Polish zlotys (PLN) or in the currency selected by the Customer and are gross prices, including VAT, unless otherwise provided by law.
   
6. The information contained on the store’s website does not constitute an offer within the meaning of the Civil Code, but rather an invitation to enter into a contract.
   

§ 2. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

Store – the online store available at www.boeva.eu.

Seller – Anna Borowiak – Papierówka.

Customer – a natural person, legal entity, or organizational unit with legal capacity who makes purchases in the Store.

Consumer – a natural person making a purchase not directly related to their business or professional activities.

Business Owner with Consumer Rights – a natural person conducting business activities who is entitled to consumer rights in accordance with applicable law.

Product – a movable item offered for sale in the Store.

Custom-Made Product – a product manufactured according to the Customer’s individual specifications.

Sales Agreement – an agreement concluded between the Customer and the Seller through the Store.

Business Days – days from Monday through Friday, excluding statutory holidays.

§ 3. Electronic Services

1. The following electronic services are provided through the Store:
   

• maintaining the Customer’s account,
  
• order form,
  
• contact form,
  
• newsletter.
  

2. Use of the Store is free of charge.
   
3. Creating an account is optional.
   
4. The customer agrees to provide accurate information.
   
5. Providing unlawful content is prohibited.
   
6. Minimum technical requirements for using the Store:
   

• a device with Internet access,
  
• an up-to-date web browser,
  
• an active email account,
  
• JavaScript and cookies enabled.
  

§ 4. Customer Account

1. The Customer Account allows you to:
   

• track the status of orders,
  
• viewing purchase history,
  
• saving address information,
  
• placing subsequent orders more quickly.
  

2. The customer may delete their account at any time by contacting the Seller.
   
3. Deleting an account does not affect the fulfillment of previously concluded sales contracts.
   

§ 5. Newsletter

1. Subscription to the newsletter is voluntary.
   
2. The newsletter contains information about new products, promotions, and special offers.
   
3. Consent to receive the newsletter may be withdrawn at any time by clicking the link in the email or by contacting the Seller.
   

§ 6. Protection of Personal Data

1. The controller of personal data is:
   

Anna Borowiak – Papierówka
, 19
Główna St., 64-030 Stare Bojanowo

2. Personal data is processed in accordance with applicable law and the Privacy Policy published at www.boeva.eu .
   
3. The data is used solely to the extent necessary for:
   

• fulfilling orders,
  
• communicating with the customer,
  
• maintaining customer accounts,
  
• handling complaints,
  
• issuing sales documents,
  
• fulfilling legal obligations.
  

4. Detailed information regarding data processing can be found in the Privacy Policy.
   

§ 7. Contacting the Seller

For matters regarding the operation of the store, please contact:

Anna Borowiak – Papierówka

19
Główna St., 64-030 Stare Bojanowo

Email: kontakt@boeva.eu

Website: www.boeva.eu

§ 8. Conclusion of the Sales Agreement

1. The information about Products posted in the Store constitutes an invitation to enter into a contract within the meaning of the Civil Code.
   
2. The Customer places an order by:
   
   • adding the selected Product to the shopping cart,
     
   • filling out the information necessary to process the order,
     
   • selecting a delivery and payment method,
     
   • accepting the Terms and Conditions,
     
   • clicking the “Buy and Pay” button or its equivalent.
     
3. Placing an order constitutes an obligation to pay.
   
4. After placing an order, the Customer receives an email confirming its receipt.
   
5. The sales contract is concluded upon the Seller’s acceptance of the order for fulfillment.
   
6. The Seller reserves the right to refuse to fulfill an order in the event of:
   
   • incorrect information is provided,
     
   • inability to contact the Customer,
     
   • an obvious pricing or technical error,
     
   • unavailability of materials necessary to manufacture the Product.
     

§ 9. Product Prices

1. All prices displayed in the Store are gross prices and include VAT in accordance with applicable regulations.
   
2. Prices do not include shipping costs, unless otherwise specified in the Product description.
   
3. The Customer is informed of the total order value before placing the order.
   
4. The Seller reserves the right to change Product prices, organize promotions, and introduce discount codes. These changes do not affect orders placed before they take effect.
   

§ 10. Promotions and Discount Codes

1. Promotions are valid only for the duration specified in their description.
   
2. Unless the terms and conditions of a given promotion state otherwise, promotions and discount codes cannot be combined .
   
3. Only one discount code may be used per order.
   
4. Discount codes are not redeemable for cash.
   

§ 11. Payment Methods

The Seller offers the following payment methods:

• traditional bank transfer,
  
• Przelewy24,
  
• BLIK,
  
• PayPo,
  
• installment payments,
  
• payment by debit or credit card (if available in the payment system).
  

§ 12. Payment Deadline

1. In the case of payment by traditional bank transfer, the Customer is required to make the payment within 7 calendar days from the date the order was placed.
   
2. Failure to make payment within the above timeframe may result in the cancellation of the order.
   
3. For electronic payments, order fulfillment begins upon receipt of payment confirmation.
   

§ 13. Delivery

1. Delivery is available within Poland and to all European Union countries.
   
2. Delivery within Poland is free of charge .
   
3. Smaller furniture items are shipped via the DPD courier service.
   
4. Larger furniture items and products containing stone elements are delivered on pallets or half-pallets via DHL .
   
5. Shipments are delivered to the specified address. Delivery is made to the building entrance.
   
6. The cost of delivery to European Union countries is determined on a case-by-case basis and depends on:
   
   • the country of delivery,
     
   • the dimensions of the shipment,
     
   • the weight of the order.
     
7. Information regarding international shipping costs is provided to the Customer prior to the conclusion of the sales contract.
   

§ 14. Order Fulfillment Time

1. The standard order fulfillment time is up to 45 business days , unless a different timeframe is specified in the Product description.
   
2. The fulfillment period is calculated from the date:
   
   • the payment is posted to the account—in the case of prepayment,
     
   • the date the contract is concluded—for other forms of payment.
     
3. Shipping time, which depends on the delivery location, must be added to the fulfillment time.
   
4. For custom-made products, the fulfillment time may be extended, in which case the Customer will be notified.
   

§ 15. Receipt of the Shipment

1. The Customer is required to inspect the condition of the shipment in the presence of the courier.
   
2. If damage to the packaging or the Product is found, it is recommended to prepare a damage report and take photographs.
   
3. If the shipment shows clear signs of damage, the Customer should refuse to accept it and immediately notify the Seller.
   
4. Filing a damage report significantly facilitates and expedites the processing of claims related to damage incurred during shipping.
   § 8. Conclusion of the Sales
   Contract
   1. The information about Products posted in the Store constitutes an invitation to enter into a contract within the meaning of the Civil Code.
      
   2. The Customer places an order by:
      
      • adding the selected Product to the shopping cart,
        
      • filling out the information necessary to process the order,
        
      • selecting a delivery and payment method,
        
      • accepting the Terms and Conditions,
        
      • clicking the “Buy and Pay” button or its equivalent.
        
   3. Placing an order constitutes an obligation to pay.
      
   4. After placing an order, the Customer receives an email confirming its receipt.
      
   5. The sales contract is concluded upon the Seller’s acceptance of the order for fulfillment.
      
   6. The Seller reserves the right to refuse to fulfill an order in the event of:
      
      • incorrect information is provided,
        
      • inability to contact the Customer,
        
      • an obvious pricing or technical error,
        
      • unavailability of materials necessary to manufacture the Product.
        
   
   § 9. Product
   Prices
   1. All prices displayed in the Store are gross prices and include VAT in accordance with applicable regulations.
      
   2. Prices do not include shipping costs, unless otherwise specified in the Product description.
      
   3. The Customer is informed of the total order value before placing the order.
      
   4. The Seller reserves the right to change Product prices, organize promotions, and introduce discount codes. These changes do not affect orders placed before they take effect.
      
   
   § 10. Promotions and Discount
   Codes
   1. Promotions are valid only for the duration specified in their description.
      
   2. Unless the terms and conditions of a specific promotion state otherwise, promotions and discount codes cannot be combined .
      
   3. Only one discount code may be used per order.
      
   4. Discount codes are not redeemable for cash.
      
   
   § 11. Payment
   Methods The Seller offers the following payment methods:
   
   • traditional bank transfer,
     
   • Przelewy24,
     
   • BLIK,
     
   • PayPo,
     
   • installment payment,
     
   • payment by debit or credit card (if available in the payment system).
     
   
   § 12. Payment
   Deadline
   1. In the case of payment by traditional bank transfer, the Customer is required to make the payment within 7 calendar days from the date the order was placed.
      
   2. Failure to make payment within the above timeframe may result in the cancellation of the order.
      
   3. For electronic payments, order fulfillment begins upon receipt of payment confirmation.
      
   
   § 13. Delivery
   
   1. Delivery is available within Poland and to all European Union countries.
      
   2. Delivery within Poland is free of charge .
      
   3. Smaller furniture items are shipped via DPD courier service.
      
   4. Larger furniture items and products containing stone elements are delivered on pallets or half-pallets via DHL .
      
   5. Shipments are delivered to the specified address. Delivery is made to the building’s entrance.
      
   6. The cost of delivery to European Union countries is determined on a case-by-case basis and depends on:
      
      • the country of delivery,
        
      • the dimensions of the shipment,
        
      • the weight of the order.
        
   7. Information regarding international shipping costs is provided to the Customer prior to the conclusion of the sales contract.
      
   
   § 14. Order
   Fulfillment Time
   1. The standard order fulfillment time is 30 to 45 business days , unless a different timeframe is specified in the Product description.
      
   2. The fulfillment period is calculated from the date of:
      
      • the payment is posted to the account—in the case of prepayment,
        
      • the contract is concluded—for other forms of payment.
        
   3. Shipping time, which depends on the delivery location, must be added to the fulfillment time.
      
   4. For custom-made products, the delivery time may be extended, in which case the Customer will be notified.
      
   
   § 15. Receipt of the Shipment
   
   1. The Customer is required to inspect the condition of the shipment in the presence of the courier.
      
   2. If damage to the packaging or the Product is found, it is recommended to prepare a damage report and take photographs.
      
   3. If the shipment shows clear signs of damage, the Customer should refuse to accept it and immediately notify the Seller.
      
   4. Filing a damage report significantly facilitates and expedites the processing of complaints related to damage during transit.
      § 16. Complaints
      
      1. The Seller is liable for the Product’s conformity with the Agreement in accordance with applicable law, in particular the Consumer Rights Act and the Civil Code.
         
      2. Complaints may be submitted:
         
      by email: kontakt@boeva.eu
      or in writing to the following address:
      Anna Borowiak – Papierówka
      , ul. Główna 19
      , 64-030 Stare Bojanowo
      
      3. The complaint should include, in particular:
         
      • the Customer’s first and last name,
        
      • order number,
        
      • a description of the defect,
        
      • photos showing the defect (if possible),
        
      • the desired resolution of the complaint.
        
      4. The absence of this information does not prevent the complaint from being processed; however, providing it can significantly speed up the entire process.
         
      5. The seller will respond to the complaint within 14 calendar days of receiving it.
         
      
      § 17. Damage Occurring During Shipping
      
      1. The customer should inspect the condition of the package in the presence of the courier.
         
      2. If damage to the package is found, it is recommended to:
         
      • prepare a damage report,
        
      • take photographs of the damage,
        
      • notify the Seller immediately.
        
      3. If the package shows visible damage to the packaging, it is recommended that you refuse to accept it.
         
      4. The absence of a damage report does not deprive the Customer of the right to file a complaint; however, preparing one can significantly facilitate the complaint process.
         
      
      § 18. Returns and Withdrawal from the Contract
      
      1. The consumer has the right to withdraw from a distance contract within 14 days without giving any reason.
         
      2. This period begins on the day the Consumer or a third party designated by the Consumer takes possession of the Product.
         
      3. To exercise the right to withdraw from the contract, the Customer must send the Seller an unambiguous statement:
         
      email: kontakt@boeva.eu
      or by mail to the following address:
      Anna Borowiak – Papierówka
      , 19
      Główna St., 64-030 Stare Bojanowo
      
      4. To meet the deadline, it is sufficient to send the statement before the deadline expires.
         
      
      § 19. Effects of Withdrawal from the Contract
      
      1. In the event of a valid withdrawal from the contract, the Seller will refund all payments received from the Customer, including the cost of the least expensive shipping option offered.
         
      2. The refund will be issued no later than 14 days from the date of receipt of the notice of withdrawal.
         
      3. The Seller may withhold the refund until:
         
      • receiving the returned Product or
        
      • proof of its return is provided.
        
      4. The refund will be made using the same payment method the Customer used, unless otherwise agreed.
         
      
      § 20. Return
      Costs
      1. The direct cost of returning the Product shall be borne by the Consumer.
         
      2. Products must be properly secured for transport.
         
      3. Products containing stone or marble elements must be returned on a pallet.
         
      4. The Seller does not accept shipments sent cash on delivery.
         
      
      § 21. Exclusion of the Right to Withdraw from the Contract
      The right to withdraw from the contract does not apply in the cases specified in Article 38 of the Consumer Rights Act, in particular with respect to:
      
      • products manufactured according to the Customer’s individual specifications,
        
      • products made to individual order,
        
      • products intended to meet the Customer’s individualized needs,
        
      • products that, upon delivery, have been permanently combined with other items.
        
      Most of the furniture manufactured by Boeva consists of custom-made products; therefore, in many cases, the right to withdraw from the contract does not apply.
      
      § 22. Out-of-Court Dispute
      Resolution
      1. The consumer may use out-of-court dispute resolution methods, in particular through:
         
      • the locally competent consumer ombudsman,
        
      • the Provincial Inspectorate of Trade Inspection,
        
      • mediation,
        
      • the European Commission’s ODR platform.
        
      2. Detailed information is available at:
         
      https://ec.europa.eu/consumers/odr
      and
      https://uokik.gov.pl
      § 23. Provisions Concerning Business
      
      Entities
      1. The provisions of this section apply exclusively to Customers who are business entities, excluding business entities exercising consumer rights in accordance with applicable law.
         
      2. The Seller may limit the payment methods available to business customers, in particular by making the fulfillment of an order contingent upon full or partial prepayment.
         
      3. Upon delivery of the Product to the carrier, the benefits and burdens associated with the Product, as well as the risk of its accidental loss or damage, pass to the Customer who is a business entity.
         
      4. The business customer is obligated to inspect the shipment immediately upon receipt and to take all necessary steps to pursue claims against the carrier in the event of damage.
         
      5. The Seller’s liability toward business customers is limited to the value of the order placed, unless mandatory provisions of law provide otherwise.
         
      6. To the extent permitted by applicable law, the Seller’s liability for the business’s lost profits is excluded.
         
      
      § 24. Intellectual
      Property
      1. All materials posted on the website www.boeva.eu , in particular:
         
      • photographs,
        
      • visualizations,
        
      • designs,
        
      • product descriptions,
        
      • graphics,
        
      • logos,
        
      • the name “Boeva,
        ”
      are the property of the Seller or have been used in accordance with applicable licenses.
      
      2. Copying, distributing, or using the materials on the website without the Seller’s prior written consent is prohibited.
         
      
      § 25. Force Majeure
      
      1. The Seller shall not be liable for delays resulting from force majeure.
         
      2. Force majeure includes, in particular:
         
      • natural disasters,
        
      • fires,
        
      • floods,
        
      • wars,
        
      • strikes,
        
      • IT system failures,
        
      • transportation restrictions,
        
      • actions by public authorities.
        
      3. In the event of force majeure, the order fulfillment deadline shall be extended accordingly by the duration of the obstacle.
         
      
      § 26. Amendments to the Terms and Conditions
      
      1. The Seller reserves the right to amend these Terms and Conditions in the event of:
         
      • changes in the law,
        
      • changes in payment methods,
        
      • changes to delivery methods,
        
      • expansion of the store’s functionality,
        
      • organizational changes.
        
      2. Amendments to the Terms and Conditions do not affect the rights of Customers arising from contracts concluded prior to the effective date of the amendments.
         
      3. The current version of the Terms and Conditions is published on the website www.boeva.eu .
         
      
      § 27. Final
      Provisions
      1. Contracts concluded through the Store are entered into in Polish.
         
      2. Polish law governs contracts concluded through the Store.
         
      3. In matters not covered by these Terms and Conditions, the relevant provisions of Polish law shall apply, in particular:
         
      • the Civil Code,
        
      • the Consumer Rights Act,
        
      • the Act on the Provision of Electronic Services,
        
      • Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
        
      4. If any provision of these Terms and Conditions is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.
         
      5. These Terms and Conditions are effective as of the date of their publication on the website www.boeva.eu .
         
      
      Appendix No. 1
      : Sample Contract Withdrawal Form
      (this form should be completed and returned only if you wish to withdraw from the contract)
      Addressee:
      Anna Borowiak – Papierówka
      , 19
      Główna St., 64-030 Stare Bojanowo
      Email: kontakt@boeva.eu
      form